The Palestinian Liberation Organization has received a grant from the International Development Association (IDA) for USD 20 million for the benefit of the Palestinian Authority (PA) to finance the Digital West Bank & Gaza Project (the Project). The Project will seek to produce concrete and tangible results for the Palestinians by enhancing access to high-speed broadband services and increasing access to selected e-services for citizens and businesses. The Project will focus on key points to unleash digital transformation in the Palestinian territories, addressing some of the bilateral challenges that prevent digital transformation from achieving its full potential. It will strengthen the Palestinian territories' digital resilience and the PA's ability to respond to shocks such as COVID-19.

The Ministry of Telecommunications and Digital Economy (MTDE) is undertaking a comprehensive digital transformation strategy aimed at significantly enhancing public service delivery across Palestine. Within this strategic context, the planned Appointment Reservation System, to be known as Mawaeed, will be developed as a centralized digital platform to facilitate structured, efficient, and transparent citizen interactions with government entities.

The digitization of appointment scheduling through Mawaeed represents a foundational step within MTDE’s broader digital government framework, supporting eventual integration into a complete end-to-end digital public service ecosystem. Initially, this platform will be deployed across three primary government institutions: the Palestinian Land Authority (PLA), Palestine Post, and the Palestine High Judicial Council (HJC). However, Mawaeed is to be explicitly designed with modularity and scalability to accommodate future expansions, allowing seamless onboarding of additional public institutions and integration with wider governmental digital systems.

In alignment with Palestine’s national digital transformation agenda, Mawaeed will adopt a modular and scalable architecture to serve as a foundational component of broader government digitalization. The system will follow a “privacy-by-design” approach, ensuring that data security, citizen consent, and protection are embedded in all system layers. This ensures long-term sustainability and trust as more entities and services are onboarded.

By addressing immediate challenges such as long waiting periods and manual appointment management processes, the system is expected to significantly enhance citizen convenience, accessibility, and satisfaction, while simultaneously laying critical groundwork for comprehensive digital governance in Palestine.

Mawaeed Appointment Reservation System aims to modernize the way Palestinian citizens access key government services by introducing an integrated digital scheduling platform. The current state of service delivery across public institutions—particularly at the Palestinian Land Authority (PLA), Palestine Post, and High Judicial Council (HJC)—relies heavily on manual, fragmented, and paper-based processes, resulting in long queues, citizen frustration, and inefficient use of staff resources.

The Terms of Reference (TOR) for the assignment can be found at the following link

https://drive.google.com/file/d/1vI4zulaGQtrd1Plo7yZlXqzsEpRrb3__/view?usp=sharing

 The Ministry of Telecom and Digital Economy (MTDE) now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.

 The shortlisting criteria of the firm is: core business and years in business; relevant experience with references; and technical and managerial capability of the firm. Key Experts will not be evaluated at the shortlisting stage.

 The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” dated November 2020 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.

 Consultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.

 A Consultant will be selected in accordance with the Quality and Cost Based Selection (QCBS) procurement method set out in the Procurement Regulations.

 Further information can be obtained at the address below during office hours: Sunday – Thursday (09:00 AM – 01:00 PM) (Local Time GMT +3)

 Eng. Wedad Malak - Procurement Specialist

e-mail: procurement.pmu@mtde.gov.ps

 Expressions of interest must be delivered in a written form to the address below (in person, or by e-mail) by June 12th, 2025

-       Ministry of Telecommunications and Digital Economy

-       Attn:  Eng. Wedad Malak - Procurement Specialist

-       Postal code: P6140389

-       Al-Bireh – Al-Mobadeen St.

-       Tel: +970-2-2943333 ext 344

-       Mobile: +970-598725251

-       E-mail: procurement.pmu@mtde.gov.ps